Return & Refund Policy

To ensure safety and hygiene, our return policy follows strict skincare standards.

Eligible for Return

You can request a return or replacement if:

• You received a damaged product
• You received the wrong item
• The product is unopened and unused

You must contact us within 48 hours of delivery with photos/videos as proof.

Not Eligible for Return

We do not accept returns for:

• Opened or used skincare products
• Personal dissatisfaction with texture, fragrance, or results
• Sale/discounted items

Refund Process

• Refunds are initiated only after product inspection
• Refunds are processed to the original payment method
• Processing time: 5–7 working days

Exchanges

Exchanges are allowed only for damaged or incorrect items.